cbaje Privacy Policy

What Information We Collect

cbaje collects two types of information: information you provide directly and information collected automatically.

• Identity Information: Full name, date of birth, national ID number or passport number (for verification purposes).
• Contact Information: Email address and mobile number.
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers — used solely for processing transactions.
• Transaction Information: Deposit and withdrawal history, betting history, and bonus usage details.
• Technical Information: IP address, device type, browser, operating system, and cookie data.
• Usage Information: Which pages you visit and for how long, which games you play, and which services you use.

How We Collect Information

cbaje collects information in the following ways:

• Registration Form: Information you provide when opening an account.
• Identity Verification Process (KYC): Documents required to confirm your identity in accordance with regulations.
• Cookies and Tracking Technologies: To improve website functionality and personalise your experience.
• Customer Support Communications: Conversations with you via live chat or email.
• Third-Party Verification Services: Information received from payment processors and identity verification services.

Purposes for Using Information

cbaje uses your information for the following legitimate purposes:

• Creating, managing, and securing your account.
• Processing deposit and withdrawal transactions — via bKash, Nagad, Rocket, and Upay.
• Meeting legal obligations, such as age verification (21+) and fraud prevention.
• Applying responsible gambling policies and protecting at-risk users.
• Providing bonuses, promotions, and personalised offers.
• Improving customer support and resolving your issues.
• Monitoring platform security and addressing cyber threats.
• Analysing and improving service quality and performance.
• Complying with applicable laws and regulations.

Marketing Communications

If you consent to marketing communications when creating your account, cbaje may send you emails or messages about promotional offers, bonus updates, and new games. You can withdraw this consent at any time by visiting your account settings or by contacting [email protected].

Even if you opt out of marketing communications, you will still receive transactional and important account notifications from cbaje that are necessary for providing our services.

Circumstances for Disclosing Information

cbaje does not sell, rent, or exchange your personal information with any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: With payment partners such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification Services: With approved service providers for KYC processing and age verification.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — solely to ensure game services.
• Legal Obligations: In response to a valid court order or a lawful request from a government authority.
• Fraud Prevention: To assist in investigating unlawful activity.
• Business Transfers: In the event of a company merger or acquisition, where you will be informed in advance.

The service providers mentioned above are contractually bound to maintain security standards equivalent to cbaje's privacy policy.

International Data Transfers

Some of cbaje's technology infrastructure and service providers may be located outside Bangladesh. Where your information is transferred internationally, we ensure that adequate security measures are in place and that your rights are protected.

Security Measures

cbaje uses industry-standard technologies and processes to protect your information. Our key security measures are:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent through encrypted channels.
• Data Encryption: Sensitive information is also encrypted when stored.
• Access Controls: Only authorised personnel can access the information they need.
• Security Monitoring: 24/7 system monitoring to detect unauthorised access or unusual activity.
• Regular Security Reviews: Our security processes are regularly reviewed and updated.

However, transmitting information over the internet is not entirely without risk. We make every effort to protect your data, but we cannot guarantee complete data security. You are responsible for keeping your password secure and for notifying us immediately if you notice any suspicious activity on your account.

Data Retention Period

cbaje retains your information only for as long as necessary to fulfil the purpose for which it was collected or as required by legal obligations:

• Active Account Data: For the entire duration your account remains active.
• Transaction Records: For the period required by applicable legal requirements.
• KYC Documents: For a specified period after account closure, in accordance with legal obligations.
• Customer Support Communications: For a reasonable period for issue resolution and quality improvement.

Once the specified period ends, information is securely deleted or anonymised.

Use of Cookies

The cbaje website uses cookies and similar technologies. Cookies are small text files stored on your device that help us improve the quality of our services.

• Essential Cookies: Maintain login sessions and ensure security — the site cannot function properly without these.
• Functional Cookies: Remember your preferences and settings — such as language preference.
• Analytical Cookies: Help us analyse website usage to improve our services.
• Marketing Cookies: Used to show you relevant promotions based on your interests.

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functionality of the site.

User Rights

As a cbaje user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may be limited where legal obligations exist.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
• Right to Data Portability: The right to receive your information in a commonly usable format.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Withdraw Consent: The right to withdraw any consent at any time.

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Protection of Minors

cbaje's services are intended solely for those aged 21 and above. We do not knowingly collect information from minors. We ensure this through an age verification process at registration.

If we become aware that a minor has created an account on cbaje, that account will be closed immediately and the associated information will be deleted.

Third-Party Websites

The cbaje website may contain links to third-party services (such as demo links from game providers). cbaje has no control over the privacy policies of these external websites and is not responsible for them. We recommend reading their privacy policies before visiting those sites.

Policy Changes

cbaje reserves the right to update this privacy policy at any time. Before changes take effect, we will publish a notice on the website and notify you via your registered email. Continued use of our services after changes have been made will be considered your acceptance of the updated policy.

If you have any questions or concerns about this policy, contact us at [email protected]. Our support team is available 24/7 to assist you in Bengali.